Client Transaction Guidelines
Before you proceed to your transaction, please read carefully the guidelines for each service window.
Window 1 – Welfare Case / SENA / Salary / Repatriation
Services Offered:
- Assistance for distressed OFWs (Overseas Filipino Workers)
- Handling of SENA (Single Entry Approach) labor-related complaints
- Salary claims and repatriation concerns
- Welfare case follow-ups and documentation support
Guidelines:
- Present valid ID and/or OWWA membership record.
- Fill out the Welfare Case Form before approaching the counter.
- For SENA cases, bring complete supporting documents (contract, passport copy, etc.).
- Maintain confidentiality and respect the privacy of all clients.
Window 2 – NRCO / WAP / E-CARD
Services Offered:
- NRCO (National Reintegration Center for OFWs): Reintegration and livelihood programs
- WAP (Women’s Advocacy Program) support
- E-CARD registration and release
Guidelines:
- For NRCO and WAP, ensure you are a verified OFW or dependent.
- Bring your OWWA membership receipt and valid ID.
- For E-CARD, verify your record online before claiming.
- Follow the queue properly for faster processing.
Window 3 – Program and Services
Services Offered:
- General information on OWWA programs and assistance
- Guidance for new or returning members
- Orientation and referral to other service windows
Guidelines:
- Ask for assistance politely if unsure of your transaction type.
- Listen to the staff for directions to the appropriate window.
- Keep all documents ready for verification.
Window 4 – Death / Burial / Disability / Community Organization
Services Offered:
- Death and burial assistance for OFW beneficiaries
- Disability benefit claims
- Assistance for OFW community organizations
Guidelines:
- Submit death certificate, OWWA membership proof, and beneficiary ID.
- For disability claims, bring medical records and doctor’s certification.
- Community organizations must submit an endorsement or accreditation letter.